Subscription Policy

Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select, at this current stage only monthly is an option. Subscriptions are only applicable to the specified product, flavour and size. Your payment details will be stored securely and you'll be charged for each of these deliveries. If you don't want to renew a subscription you can cancel, pause or skip months by contacting us at info@pranaon.com.
If you want to cancel or change your subscription, you can do it at any time by logging into your account or contacting us at info@pranaon.com. Your order confirmation emails have links to your order. You can manage your subscription from there. See our returns policy for more details on returns and refunds.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.