Refund policy

All returns are subject to the following conditions 'Return Conditions'. (Clearance/sale stock – conditions apply)

Except if an item is faulty (and without limiting Australian Consumer Law), PranaON will offer a replacement or refund, only if:

• The return is made within 14 days of the receivership;
• You have valid proof of purchase;

Please be aware that unless an item is faulty, you cannot exchange or return an item more than ONCE. If an item is not faulty, PranaON retains the right to reject a return based on a failure to adhere to these Return Conditions; and is subject to the company’s discretion on a case by case basis.